**All Returns MUST be approved via Email**

Please review our Return Policy carefully. As we are a very small business we offer a limited return policy.  Returns are accepted for a store credit or exchange within 30 days from the date of purchase with the **exception of the items below.  Store Credits are valid for 6 months from the date return is received.  All returned merchandise must be unworn, unused and in original condition with all original tags attached.  We have the right to refuse return of any merchandise that we determine doe not meet these requirements. Please note that any items returned that received free shipping will have the amount of shipping that we paid deducted from the refund. Shipping costs are non-refundable. Customer is responsible for all shipping costs. All sales are final after 30 days from date of order.

Please see below for return instructions.

PLEASE READ:
- We only accept returns for items that are unworn, unwashed in ORIGINAL condition with tags attached. Any return that does not meet this requirement will be sent back to the customer and a store credit will not be provided.
- We will not accept returns without the return number RMA on the outside of the box.
- Sale merchandise or end of season items discounted 25% or more may not be returned.
- Merchandise that is completely out of stock that we no longer carry cannot be returned.
- Birthday dresses are final sale if our store is not contacted within 24 hours of delivery.  Exchanges for the SAME Birthday dress in a different size are accepted for 15 days from date received.
- Special Order/Pre-Order items may only be returned for a store credit or exchange with a fifteen percent re-stocking fee.
- All Christmas and holiday wear may be returned within 15 days from the date of delivery.  All holiday wear is final sale after 15 days from date of delivery.  All Holiday wear is final sale 1 week prior to the holiday.

In order to receive proper credit, please follow the Return Instructions below.

How to return an item: 
1)  Email at ittybittybundles@gmail.com to receive a Return Merchandise Authorization number (RMA#).  Please be advised that receiving a RMA# does not guarantee that the merchandise will be accepted.

2) Please print out the RMA email and include the Order#, Billing and Shipping full name and address, telephone number and reason for return.  Please include with your return merchandise.

3) Merchandise must be securely packaged for return and sent pre-paid with a form of tracking.  Please note that you should always insure your package and get a tracking number before returning items.

Please return items securely packaged, IN CLEAR PLASTIC BAGS and then either BOXED or sent in a shipping bag for protection, and with a USPS tracking number and postal insurance.  If item is damaged we cannot provide an exchange or store credit unless insured.

4) Please write the RMA# legibly on the OUTSIDE of the return package to ensure proper and timely handling of the return. Returned merchandise will not be processed without an RMA#.

5) Return MUST be received in our store within seven days of receipt of RMA#.  Please be sure your return arrives in our store within 7 days from the date Return was authorized.

6) Upon receipt of your returned merchandise, Itty Bitty Bundles Boutique will process your return and will then send an email regarding the status of your return.

When your return is received we will verify that the item(s) are not worn, damaged and are in original condition with tags attached in the proper area. If they are not in original condition, item(s) will be returned to customer and no store credit or exchange will be provided. 

If requesting an exchange, your item(s) will be processed within approximately two weeks.  We will email you once the exchange if ready to ship to obtain shipping preference (standard or priority) which will be charged to the credit card on file.  Customer is responsible for all shipping charges.  EXCHANGES DO NOT QUALIFY FOR FREE SHIPPING.

If requesting a store credit, you will receive a coupon code which will be sent to the email address on record. Coupon codes must be used within the time stated in your email. Please note that coupon codes do not pay for shipping.  STORE CREDIT PURCHASES DO NOT QUALIFY FOR FREE SHIPPING. 

Please also note that Itty Bitty Bundles Boutique cannot accept any packages that are sent (COD) Cash/Check on
Delivery.

Any items returned in less than perfect condition will be sent back at the customer's expense and a credit will not be provided.


Please send returns to:
Itty Bitty Bundles Boutique
297 Nature Dr
Russellville, KY  42276
 
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